Accessibility Statement

1. Our commitment

Travel is difficult to arrange when a website will not work with the tools you use. We treat accessibility as part of the product, not as a compliance exercise, and we would rather hear about a barrier than have someone quietly give up and book elsewhere.

Two commitments. First, we work to make this website usable with a keyboard, a screen reader, magnification, high contrast settings and voice control. Second — and this matters more on a call-first service — anything you can do on this website you can do by telephone with an advisor, at no additional charge and with no requirement to explain why you are calling. Desk hours to be confirmed before launch. The number is +1-888-555-0119.

2. The standard we work to

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium. Level AA is the benchmark referenced by the Americans with Disabilities Act enforcement practice in the United States and by comparable standards elsewhere. We make no blanket conformance claim and hold no third-party accessibility certification or audit report; where a page has been checked against a success criterion we say so, and where conformance is incomplete section 4 says that plainly.

Our testing method: keyboard-only navigation, screen readers on desktop and mobile, browser zoom to 200 per cent and text-only resizing to 200 per cent, contrast measurement tools, and automated checks in the build process. Automated tools catch perhaps a third of real problems, so manual checking is the part that counts — and a report from someone using the site with their own assistive technology is worth more than either, which is why section 8 sets out what we commit to doing with one.

3. What we have implemented

• Semantic structure. Pages use real landmarks — header, navigation, main, footer — and a single, correctly ordered heading hierarchy per page, so a screen reader user can navigate by heading and jump between regions.
• Keyboard navigation. Every interactive element — search tabs, form fields, date pickers, disclosure panels, the mobile menu, FAQ accordions — is reachable and operable with a keyboard alone, in a logical order, with no keyboard traps.
• Visible focus. A clear focus indicator is drawn on every focusable element and is not removed by our styling.
• Skip link. A “Skip to main content” link is the first focusable item on every page, letting keyboard and screen reader users bypass the header and navigation.
• Colour contrast. Body text, headings and interactive controls are designed to meet or exceed the 4.5:1 contrast ratio for normal text and 3:1 for large text and user interface components. Colour is never the only way information is conveyed — status is also carried by text or an icon.
• Text resizing and reflow. Layouts use relative units so text can be enlarged to 200 per cent, and pages reflow to a single column at narrow widths without horizontal scrolling or loss of content.
• Form labels and errors. Every input has a persistent, programmatically associated label rather than a placeholder standing in for one. Required fields are marked in text. Validation messages identify the field and describe how to fix the problem, and are announced to assistive technology.
• Reduced motion. We honour the operating system’s reduced-motion preference and suppress non-essential animation and transitions when it is set.
• Images and icons. Decorative graphics are hidden from assistive technology; meaningful images carry text alternatives. Our illustrations are inline vector artwork, so they scale without blurring.
• Tables. Data tables use proper header cells and captions, and are placed in horizontally scrollable containers so they do not force the whole page sideways on a small screen.
• Language and link text. The page language is declared for screen reader pronunciation, and links are written to make sense out of context rather than as repeated “click here” targets.

4. Known limitations

An honest statement is more useful than a perfect-sounding one. These are the areas where we know conformance is incomplete:

• Third-party supplier content. Vehicle descriptions and images, inclusion lists, fare-brand summaries and supplier ratings are supplied by suppliers and their data providers. We control how they are presented, not how they are written, so alternative text and heading quality within supplier-authored text can be inconsistent. We normalise what we can at import.
• Supplier documents and PDFs. Airline conditions of carriage, filed fare rules, rate rules, rental agreements and similar documents are produced by the supplier. Many are untagged PDFs or plain text designed for the trade, and we cannot remediate documents we do not own. If you need the content of one of these, call us and an advisor will read it to you or send it in an accessible format we produce ourselves.
• Embedded supplier or payment interfaces. Where a payment step or a supplier confirmation is rendered by a third party, its accessibility is determined by that provider. We raise defects with providers and will complete the transaction by phone if theirs is unusable.
• Maps. Interactive maps are inherently visual. Wherever a map appears, the same information is available as text — address, neighbourhood, distance to the airport or the rental branch — and an advisor will describe a location in detail on request.
• An untested site. This site is new and has not yet been used by many people with assistive technology. Checking against success criteria is not the same as being used in earnest, and the barriers we have not found are the ones we most want reported.

5. Booking by phone or in another format

Call +1-888-555-0119 during published desk hours and an advisor will complete a search, a quote, a booking or a change for you. There is no surcharge for booking by phone, and we do not ask for medical information or proof of disability in order to help you.

We can also provide documents in an alternative format at no charge: large print, plain text, an accessible tagged PDF, or a structured email that reads cleanly in a screen reader. Ask for it when you book, or email support@zeptotravel.com with your booking reference and the format you want. If you use a relay service, TTY or a video relay service, our advisors take relay calls as ordinary calls.

6. Air travel and the Air Carrier Access Act

The Air Carrier Access Act and its implementing regulations at 14 CFR Part 382 prohibit discrimination on the basis of disability by airlines operating to, from and within the United States, and require carriers to provide a range of services at no charge. Those include assistance moving through the terminal and between gates, boarding and deplaning assistance, wheelchair assistance to and from the aircraft door or seat, stowage of an assistive device, seating accommodations for certain disabilities, and carriage of a service animal in accordance with the carrier’s documentation requirements.

When you book with us, tell the advisor what you need and we will attach the request to the reservation as a special service request, confirm it with the carrier, and note it on your itinerary. Useful things to know:

• Ask for wheelchair or mobility assistance at the time of booking. Some services — an on-board wheelchair, carriage of an electric wheelchair or scooter, use of a personal oxygen concentrator, a stretcher, or assistance for a group — require advance notice to the carrier, commonly 48 hours, and some also require you to check in earlier than usual.
• Tell us the make, model, dimensions and battery type of a powered mobility device. Battery type determines whether and how a carrier can accept it, and getting this wrong at the gate is the most common cause of a device being refused.
• Requests we place are free. We never charge a service fee for arranging accessibility assistance — see the fee schedule.
• Every US carrier has a Complaints Resolution Official available at the airport and by phone to resolve disability-related problems in real time. If something goes wrong at the airport, ask for the CRO, and call us at the same time so we can work the file from our end.

7. Adapted vehicles and ground transport

Rental companies can supply hand controls, spinner knobs, pedal extensions and transfer aids, and some locations offer wheelchair-accessible vehicles. These are limited in number, are not available at every location, and typically require notice — often 48 to 72 hours and sometimes longer at smaller stations. Adaptations must be requested through the rental company, and we place the request and confirm it in writing before you travel. Under the ADA, a rental company may not charge extra for hand controls or similar adaptations. Where an accessible vehicle is genuinely unavailable, we will say so early enough for you to arrange an accessible taxi or transfer service instead, and we will help find one.

8. Feedback, and what we will do about it

You may also write to us at Zeptotravel LLC, 1201 Orange Street, Suite 600, Wilmington, DE 19801, USA, marked for the attention of accessibility. Accessibility is handled by the same desk that writes and corrects the rest of this site; see our editorial standards and our contact page for other routes to reach a person.